Questions before you put your booking link online?
Here are the answers owners usually need before they start.
Price
What the booking costs the business, what it costs the customer, and who else takes a cut.
What does my business pay?
The booking software is $0/month, with no setup fee. Customers see a $2.99 fee before they pay for each online booking. Standard card processing fees apply to the payments your business collects.
Why does my customer pay $2.99?
That flat fee pays for the booking software. It is shown as a separate line before the customer confirms payment.
Does a customer need an app or account?
No. They open your booking link in a browser, choose a service and a time, and pay at checkout.
Getting started
How long setup takes, what you need before you start, and how you get the link out.
Can I choose my deposit?
Yes. Set it for each service. The deposit counts toward that service's price. The customer sees the amount before they confirm.
How long does setup take?
About 9 minutes. You create the account, add services and hours, and connect payments. Stripe verification can occasionally take longer, which is out of our hands.
What does selling products cost?
Customers pay a $1.00 service fee on top of the product price, shown before they pay. You keep the full product price. Standard card processing fees apply.
Do I need a new device?
No. Use a phone or computer you already have to view jobs. A front-desk tablet is optional.
Can I keep my current POS?
Yes. EZ Contractors handles online job booking and any deposit. You can collect the remaining balance the way you already do.
Running jobs
What happens day to day once bookings start coming in, and how to leave if you ever want to.
How do customers get reminders?
EZ Contractors sends job confirmation and reminder emails. Text messages are not included - and are not promised as a future feature here.
Can my team have different hours?
Yes. Each bookable person can have their own services, hours, and time off. Two people cannot be booked into the same slot.
What if a customer cancels or misses the job?
Your cancellation settings govern the deposit. Read the current cancellation and refund policy for the exact rules, including treatment of the $2.99 booking fee.
Can I take my customer list with me?
Yes. You can export it as a spreadsheet at any time. Keeping it from you would defeat the entire point of the product.
Where do I get help?
Send a message through the contact page, or use the Support tab inside the dashboard. A real person reads every message.
Not answered here?
Send it over. A real person reads every message, and if other owners are asking the same thing it ends up on this page.
Ask a questionEZ Contractors is $0/month for your business. Customers see a $2.99 booking fee before they pay. Standard card processing fees apply to payments you collect. See the full breakdown.